Digital Operations Project Management Intern
We are currently seeking a talented recent graduate to join our team in Milan as a Digital Operations Project Management Intern. In this role, you will support the management of IT and digital projects on the platforms that power La DoubleJ, acting as a bridge between business needs and technology. This is not a developer role: we are looking for someone who understands how systems and processes work and can turn business needs into clear requirements, reports and improvements. Working alongside the Ecommerce, Marketplace, Retail, Operations, Logistics and Finance teams, as well as our technology partner The Level Group, the ideal candidate will possess excellent analytical skills, be highly organized and technically inclined, and be curious about how AI can make everyday work faster and smarter.
Support the management of digital projects on our platforms (Stealth, PLM, New Store, SFCC, NAV), keeping project plans, status updates and meeting notes up to date.
Collaborate with internal stakeholders and The Level Group to gather requirements and translate them into actionable tasks.
Take part in testing new features and in post-release checks, helping to resolve technical issues efficiently.
Work with business teams to understand their needs, define reporting requirements and turn them into reports and dashboards in Power BI and Excel.
Build and maintain reports to monitor key processes (e.g. order flows, cancellations, logistics, store operations), so that issues are spotted early and tracked over time.
Understand how our systems work from a functional point of view, so you can explain processes and data clearly to business stakeholders.
Keep track of digital and IT costs, licences and tool accounts through a monthly budget tracker.
Follow open tickets with our technology partner and recurring operational topics (cancellations, warehouse delays, labels).
Use AI tools (such as Claude, ChatGPT and Microsoft Copilot) to speed up analysis, reporting and documentation, and help identify new opportunities to automate repetitive tasks.
Utilize tools such as Power BI, the Microsoft Office Suite (Excel, PowerPoint, etc.), JIRA and AI assistants to complete assigned tasks.
A Bachelor’s or Master’s degree in Engineering, Economics, Management or a related field.
A tech-savvy individual with a strong passion for the digital world.
Familiarity with AI tools and a genuine interest in using them to work smarter.
Strong attention to detail and to numbers: you notice when something does not add up.
Excellent communication and organizational skills, with the ability to engage with diverse stakeholders effectively.
A proactive, problem-solving mindset and a willingness to learn and thrive in a fast-paced environment.
The ability to simplify and summarize complex processes clearly for stakeholders.
A positive attitude, collaborative spirit, and adaptability to change.
Fluency in Italian and English.
Proficiency in the Microsoft Office Suite, especially Excel; familiarity with Power BI, SQL or data analysis is a plus.
Benefits: Monthly lunch tickets, a company laptop, discounts on our owned brands and partner brands, as well as additional local perks.
Learning & Development: Access to continuous learning programs through TLG University.
Work Environment: Join a young (average age of 31) and international team (30+ nationalities) in a dynamic, fast-moving environment.